Terms of Service

The short version

This summary is here so you can understand the key points quickly. It is written in plain language and is not a substitute for the full Terms below. If anything in this summary appears to conflict with the full Terms, the full Terms control.

• Your business data stays yours. Your prices, costs, inventory quantities, sales, transactions, customer information, and private notes belong to you. We don't sell them, and we don't use them for advertising. You can export or delete them.
• What we use to run the catalog. Ordovee is built on factual relationships between parts — which part fits which model, what cross-references to what. These facts aren't unique to any one business, and pooling them makes the catalog, compatibility, and matching tools you rely on more accurate. We use this factual layer to build and improve those tools. We never pull your prices, costs, customers, or sales into it. Section 5 spells out exactly what counts and what doesn't.
• If a record could be both, it's treated as yours. Only the general, non-identifying part relationship it reflects is part of the shared factual layer.
• Billing. Subscriptions renew automatically until you cancel. You can cancel anytime; it takes effect at the end of your billing period. We may grant a refund of up to one month's fees within your first 30 days.
• Our responsibility has limits. The Service is provided "as is," and our total liability is capped (Section 16). You're responsible for reviewing your listings, inventory, and synced data for accuracy.
• Disputes are governed by Oregon law (Section 20) and resolved as described in Section 21.

For the complete and binding terms, read the full document below.

These Terms of Service ("Terms") govern your access to and use of the Ordovee website, application, and related services (the "Service"), provided by Ordovee LLC ("ODV," "we," "us," or "our").

By creating an account, subscribing to the Service, connecting an external platform, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Ordovee is subscription software for inventory management, catalog organization, part relationship tracking, and marketplace quantity synchronization.

The Service is designed to help businesses track what they have, where it is, what it fits, where it came from, and how inventory connects to resale, repair, teardown, and operational workflows.

We may add, change, suspend, or remove features over time as the Service develops.

2. Accounts

You agree to provide accurate, current, and complete account information and to keep that information updated.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You must notify us promptly if you believe your account has been accessed without authorization.

You must be legally able to enter into a binding contract. If you use the Service on behalf of a business, you represent that you are authorized to accept these Terms for that business.

3. Subscriptions, Billing, and Renewal

The Service is billed on a subscription basis. Fees, plan limits, billing intervals, and available features are presented at signup or in your account.

Payments are processed by Stripe or another payment processor we may use. By subscribing, you authorize recurring charges to your payment method until you cancel.

Subscriptions automatically renew for the same billing period unless cancelled before the renewal date.

We may change prices, plan limits, or billing terms. If we do, we will provide notice before the change applies to your next renewal.

You are responsible for any applicable taxes.

You may manage or cancel your subscription through your account or by contacting support. Cancellation takes effect at the end of your current billing period.

At our discretion, we may grant a refund of up to one month's fees within your first 30 days.

4. Your Data

In plain terms: the data that runs your business is yours. We protect it, we don't sell it, and you can take it with you. This section is the formal version of that promise.

You own the business data you enter, upload, import, connect, or generate through your use of the Service ("Your Data").

Your Data includes, but is not limited to:

• your inventory quantities;
• your item costs;
• your pricing;
• your sales records;
• your transaction records;
• your customer information;
• your private notes;
• your internal locations;
• your business-specific operational records;
• your marketplace account data;
• your connected service data.

You grant us the limited rights necessary to host, process, transmit, back up, secure, display, and support Your Data so we can provide the Service.

We do not sell Your Data.

We do not use Your Data for advertising.

We do not sell your customer information.

We do not sell your pricing, costs, inventory quantities, sales history, or transaction history.

You may export or delete Your Data as described in our Privacy Policy and within the limits of the Service.

You represent and warrant that you have all rights, permissions, and authority necessary to provide the data you submit to the Service, including Your Data and Structural Data, and to grant the licenses described in these Terms, and that the data you submit does not infringe the rights of any third party or violate any law or agreement.

5. Structural Data

In plain terms: to run a parts catalog, we use the factual relationships between parts — like which part fits which model, or what cross-references to what. These facts aren't unique to any one business, and pooling them makes the catalog, compatibility, and matching tools you use more accurate. We use this factual layer for that purpose, and we never pull your prices, costs, customers, or sales into it. The formal terms below explain exactly what this covers and what it doesn't, including what happens when a single record could be read either way.

Ordovee is built around part relationships. Some information entered into, imported into, or generated through the Service may describe factual relationships between parts, assemblies, models, identifiers, specifications, and cross-references ("Structural Data").

Structural Data may include facts such as:

• which parts fit which models;
• which parts came from which source assemblies;
• part-number cross-references;
• interchangeable part relationships;
• manufacturer or aftermarket identifiers;
• fitment relationships;
• catalog attributes;
• non-confidential part specifications;
• normalized part relationship data.

Structural Data does not include:

• your pricing;
• your item costs;
• your inventory quantities;
• your sales history;
• your transaction records;
• your customer information;
• your private notes;
• your internal financial records;
• information that identifies you or your business as the source of the data.

Where a single record could fall under both definitions, the record is Your Data. Only the generalized, non-identifying part relationship it reflects is Structural Data, and only within the categories defined above. The specific instance, and any identifying, financial, or operational detail, remains Your Data.

You keep ownership of Your Data. This section does not give ODV ownership of your private business records.

Because Structural Data consists of factual part relationship information, you grant ODV a perpetual, irrevocable, worldwide, royalty-free license to capture, aggregate, normalize, analyze, maintain, and use Structural Data to operate, improve, and expand ODV products and services.

This includes using Structural Data to build and improve reference datasets, compatibility tools, catalog intelligence, product intelligence, search tools, matching systems, workflow tools, and related ODV features.

This license survives termination of your account, export of Your Data, or deletion of Your Data.

6. Reference Datasets and Product Intelligence

In plain terms: when we combine factual part relationships across the catalog, the datasets that result are ours — but they never contain your business data or anything that identifies you.

ODV may create compiled, organized, normalized, aggregated, or derived datasets from Structural Data ("Reference Datasets").

Reference Datasets are separate from Your Data and are owned by ODV.

Reference Datasets may be used to improve ODV products, services, catalog tools, compatibility systems, part-matching tools, workflow intelligence, and related commercial offerings.

Reference Datasets must not include your customer information, pricing, costs, inventory quantities, sales history, transaction history, private notes, or information that identifies you or your business as the source of the data.

We do not attempt to re-identify Reference Datasets or link them back to you, and we require anyone with whom we share or sublicense them to do the same.

Deleting or exporting Your Data does not require ODV to delete Reference Datasets that have already been created, provided those Reference Datasets do not identify you, your business, your customers, your pricing, your costs, your quantities, or your transaction history.

7. Connected Services

The Service may allow you to connect third-party services, including marketplaces, e-commerce platforms, shipping providers, accounting systems, payment processors, or other external tools.

Third-party services may include platforms such as eBay, Shopify, Stripe, or other services you choose to connect.

Your use of third-party services is governed by their own terms, policies, and rules. You are responsible for complying with the requirements of any third-party service you connect.

We are not responsible for third-party services, marketplace rule changes, API limitations, outages, data errors, account restrictions, policy changes, fee changes, or interruptions outside our control.

You authorize ODV to access, import, process, display, and synchronize data from connected services as needed to provide the Service and the features you enable.

You are responsible for reviewing synced data, marketplace listings, inventory quantities, and connected-service activity for accuracy.

8. Marketplace and Sync Activity

If you use ODV to sync quantities, listing data, order data, catalog information, or other records with a marketplace or third-party service, you are responsible for the accuracy and legality of the information sent to that service.

ODV may help automate or simplify marketplace workflows, but you remain responsible for your listings, inventory, orders, fulfillment, compliance, taxes, marketplace obligations, and customer relationships.

We do not guarantee that a marketplace or third-party platform will accept, display, process, or preserve data sent from ODV.

We are not responsible for marketplace suspensions, listing removals, sync delays, rejected updates, API failures, data mismatches, or third-party enforcement actions.

9. Acceptable Use

You agree not to:

• use the Service unlawfully;
• use the Service in violation of any marketplace, platform, or third-party service rules;
• upload malicious code;
• attempt to disrupt, overload, damage, or interfere with the Service;
• attempt to gain unauthorized access to the Service, another user's account, or another user's data;
• reverse engineer, copy, resell, sublicense, or exploit the Service except as allowed by law or expressly authorized by us;
• use the Service to infringe the rights of others;
• submit false, misleading, unlawful, or infringing data;
• use the Service to store or transmit data you do not have the right to use;
• interfere with the security, integrity, or operation of the Service.

10. Intellectual Property

Ordovee, including its software, workflows, user interface, design, branding, documentation, processes, systems, and related intellectual property, is owned by ODV or its licensors and is protected by law.

These Terms do not transfer ownership of the Service to you.

Subject to these Terms and your active subscription, we grant you a limited, non-exclusive, non-transferable right to access and use the Service for your internal business operations.

You may not copy, modify, distribute, sell, lease, sublicense, or create derivative works based on the Service unless we give you written permission or the law allows it.

11. Feedback

If you provide feedback, suggestions, ideas, requests, improvements, or recommendations about the Service, you grant ODV the right to use that feedback without restriction or compensation to you.

This does not give ODV ownership of Your Data.

12. Privacy

Our handling of personal information is described in our Privacy Policy.

By using the Service, you agree that we may collect, use, process, store, and disclose information as described in our Privacy Policy.

If you use the Service to store or process customer information, employee information, or other personal information, you are responsible for ensuring that you have the necessary rights and permissions to provide that information to ODV.

13. Security

We use reasonable technical and organizational measures designed to protect the Service and Your Data.

However, no system is completely secure. We do not guarantee that unauthorized access, data loss, security incidents, or service interruptions will never occur.

You are responsible for using strong passwords, protecting account credentials, limiting user access, and maintaining appropriate business safeguards.

14. Availability and Service Changes

We work to keep the Service reliable and available, but we do not guarantee uninterrupted access.

The Service may be unavailable from time to time due to maintenance, updates, outages, third-party failures, infrastructure issues, security events, or causes outside our control.

We may modify, update, suspend, limit, or discontinue parts of the Service at any time.

15. Disclaimers

The Service is provided "as is" and "as available."

TO THE FULLEST EXTENT PERMITTED BY LAW, ODV DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND RELIABILITY.

WE DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM DATA LOSS.

WE DO NOT GUARANTEE THAT INVENTORY RECORDS, MARKETPLACE SYNC ACTIVITY, CATALOG DATA, PART RELATIONSHIPS, COMPATIBILITY INFORMATION, OR THIRD-PARTY DATA WILL ALWAYS BE COMPLETE, ACCURATE, CURRENT, OR SUITABLE FOR YOUR SPECIFIC USE.

You are responsible for maintaining appropriate business records, backups, review processes, and operational safeguards.

16. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ODV WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

THIS INCLUDES DAMAGES FOR LOST PROFITS, LOST REVENUE, LOST SALES, LOST BUSINESS OPPORTUNITIES, LOSS OF GOODWILL, BUSINESS INTERRUPTION, DATA LOSS, MARKETPLACE ACCOUNT ACTION, LISTING ERRORS, INVENTORY ERRORS, SYNC ERRORS, FULFILLMENT ERRORS, OR THIRD-PARTY SERVICE FAILURES.

TO THE FULLEST EXTENT PERMITTED BY LAW, ODV'S TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS RELATED TO THE SERVICE, IN THE AGGREGATE, IS LIMITED TO THE AMOUNT YOU PAID TO ODV FOR THE SERVICE DURING THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations of liability, so some of the above limits may not apply to you.

17. Indemnification

You agree to indemnify, defend, and hold harmless ODV from and against claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys' fees, arising from or related to:

• your use of the Service;
• Your Data;
• your listings, inventory, orders, fulfillment, or marketplace activity;
• your violation of these Terms;
• your violation of applicable law;
• your violation of any third-party service, marketplace, or platform rules;
• your infringement or alleged infringement of another party's rights;
• your failure to obtain required rights, permissions, consents, or authorizations for data you provide to the Service.

18. Suspension and Termination

You may cancel your subscription at any time.

We may suspend or terminate your access to the Service if:

• you violate these Terms;
• you fail to pay fees when due;
• your use of the Service creates security, legal, operational, reputational, or financial risk;
• your use of the Service may harm ODV, other users, third-party services, or the public;
• we are required to do so by law or by a third-party service provider.

After termination, your access to the Service may be limited or removed.

You may export Your Data during the period described in our Privacy Policy, unless we are legally required or permitted to restrict access.

Termination does not affect provisions that by their nature should survive termination, including ownership, Structural Data rights, Reference Dataset rights, disclaimers, limitation of liability, indemnification, dispute resolution and arbitration, payment obligations, and governing law.

19. Changes to These Terms

We may update these Terms from time to time.

Material changes will be posted with a revised "Last updated" date. For material changes, we will provide notice by email, and may also provide additional notice through the Service.

Continued use of the Service after updated Terms take effect means you accept the updated Terms.

If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription.

20. Governing Law

These Terms are governed by the laws of the State of Oregon, without regard to its conflict-of-laws rules.

Any dispute arising from or related to these Terms or the Service will be handled in the state or federal courts located in Oregon, unless applicable law requires otherwise.

You and ODV consent to the personal jurisdiction and venue of those courts.

21. Dispute Resolution and Arbitration

In plain terms: if we have a dispute we can't resolve informally, most disputes will be decided by a neutral arbitrator instead of in court, and on an individual basis rather than as part of a class action. You can opt out of this within 30 days of accepting these Terms. Small-claims cases and certain requests to protect intellectual property are excepted.

Please read this section carefully. It requires most disputes to be resolved through individual arbitration and waives the right to a jury trial and to participate in a class action, except as described below.

21.1 Informal resolution first. Before starting an arbitration, you and ODV agree to try to resolve any dispute informally. The party raising the dispute will send the other a written notice describing the dispute and the relief sought (notices to ODV go to support@ordovee.com). You and ODV will then attempt in good faith to resolve the dispute for at least 30 days after the notice is received. If the dispute is not resolved within that period, either party may begin arbitration.

21.2 Agreement to arbitrate. Except for the matters described in Section 21.3, you and ODV agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service — whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory — will be resolved by binding individual arbitration rather than in court. This agreement to arbitrate is governed by the Federal Arbitration Act.

21.3 Exceptions. This Section 21 does not require arbitration of:

• claims that qualify for and are brought in a small-claims court, so long as the matter remains in that court and proceeds on an individual basis; and
• requests for injunctive or other equitable relief to stop or prevent the infringement, misappropriation, or misuse of intellectual property or proprietary rights (including the Structural Data rights and Reference Dataset rights described in these Terms), which either party may bring in the courts identified in Section 20.

21.4 Class action and class arbitration waiver. You and ODV agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one party's claims and may not preside over any form of class, collective, or representative proceeding. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to resolve that party's individual claim.

21.5 Effect if the class waiver is unenforceable. The validity and enforceability of the class action and class arbitration waiver in Section 21.4 will be decided by a court, not an arbitrator. If that waiver is found to be unenforceable or invalid as to any claim or request for relief, then that particular claim or request will be severed and brought exclusively in the courts identified in Section 20, and no claim may proceed as a class, collective, or representative proceeding in arbitration. All other claims will continue to be resolved in arbitration.

21.6 Administrator and rules. The arbitration will be administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules (and, where applicable to the dispute, its Consumer Arbitration Rules) in effect when the arbitration is commenced, as modified by this Section 21. If the AAA is unavailable or unwilling to administer the arbitration, you and ODV will agree on a substitute administrator, or a court will appoint one. The AAA's rules and filing instructions are available at adr.org.

21.7 Location and procedure. The arbitration will be seated in Oregon, consistent with Section 20. The arbitrator may conduct hearings by telephone or videoconference and may decide some or all matters on written submissions where the applicable rules permit. The arbitrator's decision will be in writing, will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

21.8 Fees. Payment of filing, administration, and arbitrator fees will be governed by the administrator's rules, except that ODV will pay or reimburse such fees where required by applicable law or by the administrator's rules. Except where a statute or the arbitrator's award provides otherwise, each party is responsible for its own attorneys' fees and costs.

21.9 Opt-out. You may opt out of this Section 21 (Dispute Resolution and Arbitration) by sending written notice to support@ordovee.com within 30 days after first accepting these Terms. Your notice must include your name, the account or business name, and a clear statement that you want to opt out of arbitration. Opting out will not affect any other part of these Terms. If you opt out, disputes will be resolved in the courts identified in Section 20.

21.10 Survival. This Section 21 survives termination of your account and these Terms.

22. General

If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in full effect.

These Terms, together with our Privacy Policy and any terms presented at signup, are the entire agreement between you and ODV regarding the Service. If these Terms conflict with the Privacy Policy as to the Service, these Terms control, except that the Privacy Policy governs the handling of personal information.

You may not assign or transfer these Terms without our consent. We may assign these Terms, including in connection with a merger, acquisition, or sale of assets.

Our failure to enforce any provision is not a waiver of that provision.

Neither party is liable for any failure or delay in performance caused by events beyond its reasonable control.

23. Contact

For questions about these Terms, contact us at:

Ordovee LLC
41 Hawthorne St
Medford, OR 97504
support@ordovee.com